SAP-CRM

                    Mr. Satish Nair a Corporate trainer for CRM with deep marketing Experience & vast Knowledge in customer relations anagement.

  w      Overview of the MySAP CRM

Ø       MySAP CRM Architecture.

Ø       MySAP CRM System Landscape.

w      CRM Base customizing.

Ø       Business Partners.

§         Business Partner Overview

§         Creation of BP.

§         B P Relationships.

§         Configure Filed attributes for each BP role.

§         Change Screen configuration using VCT.

Ø       Organization Model.

Ø       MySAP CRM organization model.

Ø       Elements of the Organizational model.

Ø       Creation of Organizational Model.

Ø       Organizational data determination.

Ø       Territory Management.

§         Maintain Territory Hierarchy.

§         Assign employee to Territory.

Ø       Product Master.

§         Types of Products.

§         Enhancing Product Master

§         Hierarchies, Categories, Set types and attributes.

§         Number Assignments.

Ø       Partner Processing.

§         Partner Determination in Business transactions.

§         Terms and concepts of partner determination.

 w      CRM Marketing.

     Ø    Marketing Planning and Campaign Management.    

Ø       Marketing Plans, campaigns and promotions.

Ø       Creating and Editing Marketing Projects.

w      BP Segmentation.

Ø       Creating attributes for BP Segmentation.

Ø       Maintaining data sources for segment builder.

Ø       Segment Builder.

Ø       Executing Campaigns.

w      Personalized Forms.

Ø       Creating Personalized mail forms

Ø       Creating Personalized Subject Lines.

w      External List Management (Advanced Concept)

w      Lead Management.

Ø       Lead Generation.

Ø       Lead Qualification.

w      CRM Sales

Ø       Introduction to sales scenario.

Ø       Sales Transactions.

Ø       Opportunity Management.

Ø       Copy Control.

w      CRM Internet Sales

Ø       Introduction.

Ø       B2B AND B2C Scenarios.

Ø       Product Catalog.

Ø       Product Proposals.

Ø       System Landscape.  

w      CRM Mobile Sales

Ø       Introduction.

Ø       Architecture.

Ø       Mobile application studio.

Ø       Creation of Tiles, Tiles sets, Business Components and Application.  

w      CRM CIC

Ø       Interaction center Winclient and Webclient overview.

Ø       Framework and components.

Ø       IC Winclient Profile and configuration.

Ø       IC management functions.

w      CRM Middleware (Advanced Concept).

Ø       Basic concepts of CRM Middleware.

Ø       System Landscape.

Ø       Overview of Bdoc’s.